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FAQ

FAQ

We all have questions every now and then.

Cleaning Questions

Are the products safe for my home?

While we have tested all products in thousands of homes, we don’t know your home. Make sure you always read the cleaning instructions on the label to check if a product is safe for your home, and when in doubt, ask Google. We love when you utilize our tips, but please recognize if you don’t read the fine print, you’re using our guides at your own risk. For the super boring lawyer version, you can find it here.

Can I mix… Do you know… How long should I…

No, yes, and 10 minutes, tops. Unfortunately, we aren’t able to answer individual questions as we get a LOT – 
hourly. Check out our product pages, blog and our Instagram for the answers you’re looking for.  

Cleaning Services

How do I book your cleaning services?

We are not currently accepting new or previous clients for cleaning service bookings. Thank you so much for your interest!

Handbooks

How do I download my E-book?

Follow the SendOwl instructions in your inbox to download your Handbook onto your mobile device or computer. If you’re having a harder time than when your sister-in-law spilt wine on the shag rug, then email us at [email protected].

I’m having issues downloading my E-book. Help?

Crap. Email us at [email protected] and we’ll get to the bottom of things. 

How do I get an E-book?

Place your order here. Once completed you’ll get an order confirmation from BleachPrayLove for your records 
as well as an email from SendOwl Downloads. Check your spam or junk folders if you haven’t received it.  

Money Matters

Can I pay in US dollars?

Hey, neighbor. Since GoCleanCo is a Canadian company, we use CAD currency by default. If the content of your cart is displayed in CAD dollars, and you are outside of Canada, the conversion will be automatic with the payment method used (such as credit cards, etc).

Some things are out of our control, like grubby toddlers and conversion rates – which may apply for some payment options.

What happens with currency conversion?

We’ll take care of it. Or rather, your credit card will. When you purchase, the amount will change from CAD to USD based on current exchange rates.

What payment methods do you accept?

We accept Visa and MasterCard credit cards as well as GooglePay, ApplePay, ShopPay and PayPal. Unfortunately, we don’t take crisp one-dollar bills.

Protection of Intellectual Property

Do you provide bulk pricing?

Ask and you shall receive. If you’re buying guides for your entire office or your book (ahem, wine) club, we are happy to reduce prices on our handbooks (both digital and physical) on bulk orders. Email [email protected] for all the dirty deets.

Can I share your guides with my friends?

While we can’t tell you what you do, we’d prefer if you didn’t share them. Not only are they copyrighted books, but we worked our asses off to make them. They’re the same cost as a few Starbuck’s orders, so tell your filthy friends to get their own copies.

Save the PDF to your phone or computer for future reference. Avoid printing as we love the trees as much as we love the birds and the Febreze. But we also promote NOT dropping your phone in the toilet (yep, we have received that email). That’s part of the reason we created a WATERPROOF version.

Shipping

What’s your shipping policy?

You can find all the super-important-but-kinda-boring information about shipping here. Please double (then triple) check that your address is correct. If you don’t receive your package or it gets returned to us due to an error in address, we are unable to offer a refund and are not responsible for costs of the replacement item.

What now?

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Follow @GoCleanCo for seriously satisfying videos and top-secret tips. Don’t be shy, come say hi.

gocleanco
Nov 18
8294

I circled rollerblades in the Sears Wish Book every year…and every year my mother would patiently explain that we lived on an acreage with gravel roads and rollerblades do not work on gravel…and every year I would be so disappointed when they didn’t show up under the tree. 🤣🤦🏼‍♀️ #nostalgia #christmastime

gocleanco
Nov 15
8602

PSA: A lot of people don’t know you can do this when you order a gift off of Amazon. At check out, you can select that the item is a gift and then choose the option to add a gift bag and a custom message and this is how it is delivered! You don’t have to worry about the surprise being ruined if they open the box because it’s already wrapped and they can plunk it under the tree. Perfect if you have family far away that you won’t be seeing this holiday season. Saves ya time and energy in the chaos of the season. 🎁🎄🎅🏻🕰️🕰️🕰️ #christmastime

gocleanco
Nov 13
5813

Nostalgic Christmas!!!! Bring on the tinsel and the garland. I can handle it. 🤭We have some fun things planned to take you back to the days when we made ornaments outta fishhooks, so STAY TUNED ya filthy animals! 🎄🎁 ⛄️ 🎅🏻 🤶🏻❄️ ☕️

gocleanco
Nov 12
8438

Best part of getting my hair done is hanging with sister @hellohairhouse the results aren’t too shabby either

gocleanco
Nov 9
14526

Just out here doing the lords work. meganrreed_

gocleanco
Nov 4
5917

Okay my DM’s are full of people asking for this to live on the feed. Brew a cup of coffee. I use a @nespresso pod but any regular cup java will do. Add in one scoop of your fav protein powder (or do half if you find this too sweet). This-is-a-wing-it-to-how-you-like-it-recipe as most cups of coffee are. I used vanilla protein powder here with a sprinkle of cinnamon, tastes a Christmasy! My go to is usually chocolate protein because it tastes like a mocha. Froth it with frother and drink it hot or over ice. This gets me 26 grams of protein right in the morning which helps cause I’m not a breakfast person. I’m trying y’all. 💪🏻 🍑

gocleanco
Nov 1
13230

You asked and I delivered! You have been requesting I test the viral Tineco floor washers forever so here they are! Full break down of the S5 and S3 model in my stories plus they are both on sale at Canadian Tire and Amazon! @tinecoglobal #sponsored #floorcare #evolutionofclean

gocleanco
Oct 28
78364

Best one yet. 🤣😂🤣🤣 I told you guys he looks like @mrclean

gocleanco
Oct 25
3069

I have shared my new BLANCO sink and faucet but let’s talk about accessories, did you know BLANCO also has under sink organization systems? I completed my BLANCO UNIT with the BOTTON II, it tidies up the mess under your kitchen sink and it pulls out like a drawer; you can store your cleaning supplies in it and also has a handy dandy little handle so you can take your supplies with you around the house. I have a post up on their blog that goes into depth about BLANCO maintenance and care, and more tips in my stories so make sure you check them out. You folks had lots of questions about BLANCO last round and I am happy to help. Plus BLANCO customer service can answer any maintenance questions you might have. #sponsored @blancoamerica1

gocleanco
Oct 22
30164

You can’t win them all. 🐷🩰

gocleanco
Oct 20
4738

Ghosts have chores too! #happyhalloween

gocleanco
Oct 13
18775

It’s a blessing and a curse, really. #housework

gocleanco
Oct 9
8805

It is the final week of the Fall Cleaning Challenge which means we are cleaning the Common Area’s in our homes (that’s hallways, closets, mudrooms, porches and laundry rooms) we are ALSO taking our buckets, Aquablades, power washers and shop vacuums outside to clean up our outdoor spaces before the ❄️ hits. This is a big week. What’s the biggest disaster area that you need to tackle this week? I’ll go first. It’s my scary linen closet which currently it has a sign on on it that says CAUTION ⚠️ 😂 I also got a new leaf blower that I am very excited to blast some dirt and 🍂 with. Pace yourselves, WE GOT THIS! 👊🏻 #cleaningtips

gocleanco
Oct 8
17386

If you are sick of doing dishes, we got this off Amazon for Stella’s apartment cause she didn’t have a dishwasher and she would not stop complaining about it. The little window is so cute, you can watch everything that happening in it, it’s almost as dramatic as and episode of Love is Blind. 5 stars ⭐️ ⭐️⭐️⭐️ ⭐️ from Stella! #amazonfinds

gocleanco
Oct 7
33040

Hiiiii 👋🏼 Sarah here. I’m the one behind the cleaning hacks, motivation, business tips, home design, decor and sometimes fashion advice and sassy commentary. Oh and I wrote some books in the early days too 🤓 How long have long have you been following along for the ride? Thanks for sticking with me 💕💕💕

gocleanco
Oct 6
7794

Takes me just as long to pick a blanket as it does a pillowcase. 🫠🤣 Everything is linked up in my Amazon Store front! Link is in my bio. Reminder it’s Prime Deals Days next week so expecting lots of stuff to be on sale next week! My rug is from @ruggable and is 9x12 and called the Kamran Hazel. #falldecor

gocleanco
Oct 4
16963

Entering spooky season but it’s just a regular Wednesday for us. Today I learned not everyone pronounces it 👻—GUR 🤣🤣🤣 #happyhalloween

gocleanco
Sep 24
9797

Heya. 👋🏼 Sarah here. We are wrapping up Week One (Kitchen Week—the most overwhelming) of the Fall Cleaning challenge. How is it going? What have you got done? My job during these Challenges is to motivate and help educate you on the most efficient and effective ways to clean so you feel confident about moving onto the next week with us! The Cleaning Challenges get easier each time we do them as it’s a scheduled, routine deep clean that helps you stay on top of things before they get out of hand. If you deep cleaned in the Spring Challenge with us, I know (based on the hundreds of DM’s🤣) that this week felt easier because you lined the tops of your cupboards with parchment paper in the Spring! I find it hard to put into writing how cleaning can make you feel SO GOOD, satisfied and proud of your home. I can’t explain the feeling feeling until you roll up your sleeves and get to work and feel it yourself. Once one room is done, please stop and stand back and survey your work. Take a minute to feel the accomplishment in your bones. This is hard but rewarding work and you CAN do it—I will cheer you on the entire way. Keep sending me your before and afters! They make me so happy and proud of each you, I feel like I am helping clean millions of homes around the world and that’s honestly pretty cool. 😎

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